Return/exchange policy

1. You can request exchange within 14 days after delivery date.It is important to keep the items in marketable condition. Make sure all labels are saved and item is clean (no dust/dirt, animal hair, traces of deodorant or cosmetics).Also, please fill out the exchange/return form in the last section of this page. This form will help us to process your request and reserve items for exchange.

   Shipping address: st. Staroznesenska 24-26, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56. 

   After receiving the parcel, we send the required size back.

   Please note that payment for shipping in both ways is at your expense.

   You can always contact us directly to discuss all details: [email protected]

1. We’re really sorry if you’ve received a defective item. Please, fill out the exchange/return form in the last section of this page. It will help us to process your request. Please, provide a brief description of the defects that you’ve found.Shipping address: st. Staroznesenska 24-26, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56.  Payment for shipping is at our expense.

   If you prefer a refund (not exchange) we’ll send the money transfer immediately after receiving the goods. If the payment was made online then you’ll receive the money within 3 to 5 working days (depending on the bank’s processing). 

   You can always contact us directly to discuss all details: [email protected]

You can initiate return within 14 days after delivery date.

It is important to keep the items in marketable condition. Make sure all labels are saved and item is clean (no dust/dirt, animal hair, traces of deodorant or cosmetics).

Please, fill out the return form in the last section of this page. This form will help us to process your request.

Please note that payment for delivery is at your expense.

Shipping address: st. Staroznesenska 24-26, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56. 

After receiving the parcel we make the refund. Online payment refund takes 3 to 5 working days (depending on the bank’s processing). 

Please contact us directly if you have any questions: [email protected]

Please, pay attention that socks and hats cannot be returned or exchanged according to Appendix N3 to Cabinet of Ministers of Ukraine’s resolution (March 19, 1994 #172. Click here for more details)