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Frequently Asked Questions (FAQ)

Return/exchange policy

It happens) And if it happened with you instructions below can be helpful:

The wrong size
  1. You can request exchange within 14 days after delivery date.

    It is important to keep the items in marketable condition. Make sure all labels are saved and item is clean (no dust/dirt, animal hair, traces of deodorant or cosmetics).

    Also, please fill out the exchange/return form in the last section of this page. This form will help us to process your request and reserve items for exchange.

    Shipping address: st. Staroyevreyska, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56. 

    After receiving the parcel, we send the required size back.

    Please note that payment for shipping in both ways is at your expense.

    You can always contact us directly to discuss all details:

    WhatsApp +38 067 321 94 59

    [email protected]

Defective item
  1. We’re really sorry if you’ve received a defective item.

    Please, fill out the exchange/return form in the last section of this page. It will help us to process your request. Please, provide a brief description of the defects that you’ve found..

    Shipping address: st. Staroyevreyska, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56.  Payment for shipping is at our expense.

    If you prefer refund (not exchange) we’ll send the money transfer immediately after receiving the goods. If the payment was made online that you’ll receive money from 3 to 5 working days (depends on bank processing). 

    You can always contact us directly to discuss all details:

    WhatsApp +38 067 321 94 59

    [email protected]

Return

You can initiate return within 14 days after delivery date.

It is important to keep the items in marketable condition. Make sure all labels are saved and item is clean (no dust/dirt, animal hair, traces of deodorant or cosmetics).

Please, fill out the return form in the last section of this page. This form will help us to process your request.

Please note that payment for delivery is at your expense.

Shipping address: st. Staroyevreyska, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halycyny” +38 067 440 46 56. 

After receiving the parcel we send the refund. Online payment refund takes 3 to 5 working days (depends on bank processing). 

 

Please contact us directly if you have any questions

WhatsApp +38 067 321 94 59

[email protected]

Goods that cannot be exchanged or returned

Please, pay attention that socks and masks cannot be returned or exchanged according to Appendix N3 to Cabinet of Ministers of Ukraine’s resolution (March 19, 1994 #172 (Click here for more details)

Return / Exchange Form

Please fill out this form and ship the items back to: st. Staroyevreyska, 3, Lviv, Ukraine. Recipient – “Aviatsiya Halychyny” +38 067 440 46 56. 

Don’t hesitate to contact us directly in case you have any questions: WhatsApp +38 067 321 94 59, [email protected]

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