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Frequently Asked Questions (FAQ)

Delivery from Aviatsiya Halychyny

We keep on improving.

All updates regarding delivery will be posted on this page and on our social media pages.

How are the “ONE CLICK ORDERS” handled?

We do our best to deal with any order as soon as possible. Respectively, we will also try to call you shortly within working hours.
At the same time, we undertake to fully satisfy your request within one day in spite of any force majeure and difficulties.
In short, wait for our call in working time within 24 hours after ordering.
Thank you for cooperation and understanding.

How fast will I receive my order?
  • The orders are handled from 10:00 till 20:00 (Kyiv time-zone, GMT+2) on working days. Due to the national lockdown, the shipment may be delayed for 1-2 days. The consultant will provide extra details when confirming the order if necessary.
  • Orders with delivery across Ukraine that were completed before 11:00 are shipped on the same day. Orders completed after 11:00 are shipped on the next day as of now (we keep on working on improvements). The terms of delivery depend on the operator (Nova Poshta, Ukrposhta). Maximum term of delivery across Ukraine (Nova Poshta) promised by the operator is three days. International delivery takes two weeks or more, discussed further.
  • The time of delivery of orders completed after 14:00 should be calculated starting from the next working day. Unfortunately.
  • Orders completed not within the working time are handled and shipped on the immediate following working day.
  • The orders are handled by a Nova Poshta courier, as s/he picks them up from off-line stores in Kyiv and Lviv.We do our best to make everything quicker. We hope for your understanding.
Which are the conditions of free delivery across Ukraine?
  • order total − from 1000 UAH;
  • delivery – to a Nova Poshta department;

(Important!) For free delivery the fulfillment of both conditions is obligatory.
That’s for now, but we keep on working to simplify everything.
There is also the option of in-store pickup.
In the time of national lockdown, there is no free delivery for the goods from the section “MASKS”.

International delivery

International delivery is carried out at your choice by Ukrposhta, Meest Express or Nova Poshta Global. In each case, the cost of delivery depends on parcel’s dimensions and it’s weight, so we will report it separately and issue an invoice.
International delivery is prepaid only (service – Way For Pay).

In-store pickup
  • In-store pickup is possible only in case the product is available in the relevant city. Otherwise, we’ll offer you to wait (for several days) or deliver via Nova Poshta. The operator will provide all the details during the call after completing the order.
  • If you select “payment in cash upon receipt”, the relevant goods will be booked for 3 days starting from the date of ordering.
  • The addresses, contact information and work schedule of the relevant stores can be viewed in the section CONTACTS.

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