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Frequently Asked Questions (FAQ)

SHIPPING

Orders processing

We process all orders daily 10 am-6 pm (Kyiv time). Only the national holidays are the exception. Delivery abroad takes 7-14 days (depends on the carrier and destination).

If you mention in your order that “Pack as a gift” – we will add free gift package like these:

  • T-shirts – carton tube;
  • Polo shirts – carton box; 
  • Big warm clothes –  craft paper bag.

If you order for someone else – mark the option “Another recipient” so you could leave the shipping address of another person.

Quick order

If you have no time right now to fulfil the order form, you can choose the item and “Quick order” option. Just enter your email and we will proceed with payment and shipping details later.

Terms & Conditions for free shipping in Ukraine

Free shipping is available only for orders in Ukraine and here are two conditions:

  • order total is over 2000 UAH;
  • shipping to the post office of Nova Poshta;

Pay attention that if you pay cash on receipt Nova Poshta’s fee for money transfer is 20UAH+2%.

In-store pickup

In-store pickup is possible if all ordered items are on stock in the store you’ve chosen. Alternatively, we will offer two options: 1-2 days hold or shipping by Nova Poshta. 

The addresses, contact information and working hours of pickup stores can be viewed in the section CONTACTS

International shipping
  • We ship worldwide offering delivery via Ukrposhta, Meest ExpressNova Poshta Global or any other courier service that you prefer.In each case, the price for international shipping depends on the weight and dimensions of the package.Pay attention, that international shipping must be prepaid, so we will contact you directly to provide shipping estimation and payment details.

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