Sign in or Create account
Sign in
First time here? Register

Frequently Asked Questions (FAQ)

How are the Bonus Points earned?

For all identified purchases on the website or in the shop, you receive percentage Bonus Points to your account. You can check the balance in your account in the Roundel Club section or with the help of the shop assistants in our stores.

Bonus Points become available after your email verification if you registered through our website, or your phone verification if you registered in our store.

Paying with Bonus Points online: on the checkout page, you’ll see a Bonus Points button. Upon clicking on it you’ll see your current Bonus Points balance. Enter the amount you want to use, and press OK – the specified Bonus Points amount will be deducted from the total order amount. 

Paying with Bonus Points in store (except Duty-Free zone): at the moment of purchase, you can ask the shop assistant about your Bonus Points balance, and pay using them partially or completely. He/she will take it into account, and tell you the final purchase amount. The Bonus Points will be automatically redeemed from your account.

When are the Bonus Points earned?

Bonus Points are earned for every authorized purchase in an amount corresponding to your Program status, from 3% up to 15%.

Bonus Points become available for redeeming:

  • in case of online purchase: after actual pickup of the order from the courier.
  • in case you purchase in a shop: immediately.
Why Bonus Points aren’t earned?

Bonus Points are not earned for discounted items.

Bonus Points are not earned if you use a promo code for the discount, for promotional items, and during the discount period (a discount cannot be combined with another discount or with Bonus Points credit).

If you didn’t buy a discounted item, didn’t use a promo code and your order status is Completed, but you didn’t receive Bonus Points, please email us at [email protected]

Additional features

If you are a pilot – show your credentials at the counter – you’ll get everything with a 12% discount.

If you have a yellow LOKAL card that belongs to the FEST! Holding of Emotions team – you can expect some benefits for our own in our stores and on our website (except Duty-Free at the Lviv airport):

  • 10% discount for adult polo shirts, polo dresses, sweatshirts, and hoodies (except the raincoat, and hoodies SYLA and Dragon).
  • 5% discount for other items.

Promo codes Terms of Use

To use a promo code you need to enter it in the appropriate field at the checkout.
Promo codes can only be used by registered customers.
If you use a promo code Bonus Points will not be credited.
A Promo code can only be used once.

Terms of use of promo codes and bonus points

To use a promo code, you must enter it in the appropriate field on the order page.

  • Promo codes can only be used by registered customers.
  • Bonuses are not accrued when using promotional codes.
  • Promo code can be used only once.
  • It is not allowed to use bonus points when using a promo code for discount.

It is prohibitted to use bonus points for goods marked as “UAF Support”.

"Roundel Club" referral program

Get bonuses for joining the “Roundel Club”! How does it work?

1. You must be registered in “Roundel Club”.
2. Tell your friend to enter your phone number when registering on the website or in the store.
3. Your friend makes a purchase for a certain amount and receives additional bonuses, you also receive additional bonuses.
– If the purchase amount is from 1 to 2999 UAH, you both receive 50 bonuses each.
– If the purchase amount is from UAH 3,000, you both receive 100 bonuses each.
4. Additional bonuses are credited in the store immediately, in the online store after receiving the order.
5. Purchases where gift certificates are used do not participate in the referral program.
6. The referral program works only for new clients and their friends who have already been registered in the “Roundel Club”.

Terms of use of promo codes and bonus points redemption

We sometimes provide various exciting offers using promotional codes. You can receive these promo codes by email, they can appear in the Promotions section of your personal account (if you are are a member of our Roundel club), they can appear on your feed or in stories on FB or Instagram, they can be shown to you by Google. These are personalized promo codes that may have a time limit. So if you see such an offer with a promo code anywhere, make a screenshot; that is the only way to take advantage of the offer. None of the company’s employees know your personalized promo code and cannot tell it to you.

To use a promo code, you must enter it in the appropriate box at checkout.

  • Promo codes can be used only by registered customers.
  • If you use a promo code for a discount, bonus points are not credited.
  • A promo code can be used only once.
  • If you use a promo code for discount, you cannot redeem bonus points.

The redemption of bonus points is not applicable for items marked as “UAF Support.”

This site uses cookies in order to provide services properly.
Agree by continuing your visit on the website