Shipping

We process online orders from Monday to Saturday. The processing time for standard orders is up to 3 business days. For pre-sale orders, please see the description of a particular product for the lead time or expect at least 7-14 business days.

The minimum order amount is UAH 300.

If you have placed two or more orders and want to merge them into one, you cannot do this in a single parcel. At the customer’s request, we can send them under one consignment note, but the parcels shall be packed separately and issued in separate places to prevent accounting issues and to control the delivery of each order.

You can divide your order into two or more only if you did not use a discount promo code, did not use a bonuses that was changing the final price of the goods.

If the absence of the goods ordered is detected in the course of completing your order, the operator will contact you to agree on further actions (even if you asked not to contact you).

Delivery time: according to the terms specified for delivery in Ukraine by Nova Poshta or Ukrposhta. The delivery payment is made at Nova Poshta or Ukrposhta rates. The declared cost of the package is always equal to the actual amount of the order.

If the number of the Nova Poshta branch you need is not displayed in the list, it means that the office does not accept parcels. This may be temporary or permanent, and we have no power to influence it. If the city imposes a curfew for several days, the post office will suspend parcel delivery for these days. Please take into account the conditions of wartime.

If you indicate ‘Do not call’ in your order, we will not do so in 99.9% of cases, but there are several situations when we are forced to call you. The seller will apologise and explain why it was necessary, so don’t hold grudges. 

If you are ordering a package for someone else, tick the ‘Other recipient’ box, you will have the opportunity to separate your and the recipient’s data, and we will have enough information to make the surprise a success.

Please note: If you ordered delivery to a Nova Poshta parcel locker, you must pick up the parcel within three calendar days. If this period expires, Nova Poshta will automatically take the package to its nearest branch. Nova Poshta will notify you of this transfer. After the parcel has been moved, you will be charged for receiving it at the rates of the post office. The package is stored at the post office for free for 7 days.

Standard packaging at our expense is as follows:

• T-shirts without an indication of a gift are packed in a plastic bag, sending them in a courier pouch;
• T-shirts with an indication of a gift are packed in a plastic bag with a branded craft bag. Sending in a courier pouch.
• Polo shirts are always packed in a craft box. Sending in a courier pouch.
• All other clothes are packed in a plastic bag.

In addition to the standard packaging, you can purchase gift wrapping

The one-click order function is available only to registered users.

We will call you back during business hours within the following day at the phone number you leave when placing a one-click order.

Prepare information about the recipient (full name and phone number if the recipient is not you), as well as the preferred delivery method and address for the seller.

If you want to pay for your order online, the seller will generate and send you a payment link.

For delivery at our expense, two conditions must be fulfilled (only orders within Ukraine; does not apply to special orders):

• the cost of the order (after discounts and bonus points have been written off) is over UAH 5000;
• delivery to a Nova Poshta or Ukrposhta branch or parcel locker;

Please note that if you pay for orders over UAH 5000 in cash upon receipt, you will pay an additional fee:

Nova Poshta – UAH 20 + 2% for the transfer of funds.

Ukrposhta – 1% for the transfer of funds.

Pickup of online orders is possible in Lviv from our store on the territory of FESTRepublic, 24-26 Staroznesenska St. 

If the status of your order is ‘Packed’, we invite you to pick up your package on weekdays from 10:00 to 16:00.

Orders for pickup can be paid online and upon receipt (in cash or by credit card).

By default, international delivery is carried out by Ukrposhta. The cost of delivery depends on the volumetric weight of the package, which you will see at checkout on the website. Delivery outside Ukraine must be prepaid, in accordance with the rules of our international postal operators.

If you wish to use another postal operator (NovaPost or DHL) for international delivery, please leave a comment with your order, and we will contact you to arrange additional payment for the shipping cost.

Important! Upon receiving the parcel, the destination country may charge a customs duty in accordance with its customs regulations.

If the postal service loses your package, we will initiate a search request when a month has passed since the shipping date and the parcel has not reached the recipient. Funds for a lost package will be refunded once:

• the postal operator confirms the loss of the parcel during the search and compensates us for its value;
• the package was found and returned to us. On the day we receive the parcel, we will refund the payment for the goods, or, at your request and upon your willingness to pay the shipping costs again, we will resend the parcel.